Book a Free Consultation Comprehensive Transformation Guide Service Catalogue

Cloud Planning Services for CX Contact Centers

CX-DX provide workshops, education, methodology, strategy and planning support for complex enterprise contact center digital transformations or migrations to Cloud Services

The future of contact center platforms, solutions and operations are in the Cloud. But many complex, large enterprise organizations are struggling to effectively plan transformation or migrations, because there are too many moving parts. CX-DX provide service packages to methodically define, assess, measure, plan and deploy those complex contact center operations, to Cloud Services for CCaaS Vendors, Service Integrators, Service Providers - and Customers.

Helping our Clients Migrate to Cloud Contact Center Micro Services

We provide professional consultation services, unique to requirements, through a process of assessment, investigation and planning for the digital transformation of contact center assests.

Contact Us

Supporting the Delivery of Automation, Optimization and Migrations

Migrating legacy solutions to Cloud Micro Services introduces cost-savings, automation, optimization, legacy data center retirement - and a new breed fo customer experience channels and service.

Contact Us

Take the first step to your contact center digital transformation

Start your Contact Center Digital Transformation Journey, today!

Ask a Question Call Us

Standard Packages for SMB, Large and Global Programs

ID Description Basic Enhanced Premium Full
B1 CX Digital Transformation Overview Presentation - plus Q&A x x x x
B2 CX Digital Transformation Initial Workshop - plus Q&A x x x x
B3 Unique Digital Transformation Planning Pack with Phases & Deliveries x x x x
B4 Unique Initial Assessment Report with Findings & Recommendations x x x x
E1 2-hour Business Workshop with customer key personnel and stake holders plus Q&A. x x x
E2 2-hour Operational Workshop with customer key personnel and stake holders plus Q&A. x x x
E3 2-hour Technical Workshop with customer key personnel and stake holders plus Q&A. x x x
P1 Consultancy for platform functional, intergation and operational analysis. x x
P2 Consultancy for Journey Mapping and operational analysis. x x
P3 Delivery of the Customer Digital Transformation Strategy Plan. x x
F1 Program Management and Delivery of the Customer Digital Transformation Plan. x

Service Catalogue